Shipping Policy – Indian Empire

Last Updated: 5th December, 2025

At Indian Empire, we are committed to delivering your orders quickly and safely. This Shipping Policy explains how we process, ship, and deliver orders placed on our website https://indianempire.co.in/.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • In case of unexpected delays (stock issue, address issue), we will notify you via email or phone.

2. Shipping Partners

We ship through trusted courier partners including:

  • Delhivery

  • Blue Dart

  • DTDC

  • India Post

  • Ecom Express
    (or any other reliable logistics partner depending on your location)

3. Delivery Time

Estimated delivery time:

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 4–7 business days

  • Remote/Rural Areas: 7–10 business days

Delivery time may vary due to:

  • Courier delays

  • Weather conditions

  • Festivals or holidays

  • Local restrictions

4. Shipping Charges

  • We offer free shipping on orders above [Add amount] (optional).

  • For orders below the minimum amount, standard shipping charges will apply (displayed during checkout).

(If you want, I can customize this section exactly based on your business rules.)

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS/email.

  • You can track your shipment anytime until delivery.

6. Incorrect Address / Non-Delivery

Orders may be returned to us if:

  • The address provided is incorrect or incomplete

  • The customer is unavailable during delivery

  • The courier is unable to contact the customer

In such cases:

  • Re-shipping may require additional charges

  • Refunds (if approved) will be issued after deducting shipping fees

7. International Shipping

Currently, we do not offer international shipping.
We deliver only within India.
(If you want international shipping, I can update this.)

8. Damaged or Tampered Shipments

If your package appears damaged or tampered:

  • Please take pictures/videos immediately

  • Refuse the delivery (if possible)

  • Contact us within 24 hours with proof

We will assist with replacement or refund as per our policy.

9. Delivery Delays

Indian Empire is not responsible for delays caused by:

  • Courier delays

  • Public holidays

  • Natural disasters

  • Political disturbances

  • Local restrictions
    But we will help track and resolve the issue.

10. Contact Us

For any shipping-related concerns:

  • Email: info@indianempire.co.in

  • Phone: +0421 4444 478

  • Address: 11, TN Colony, RA Puram, Tirupur – 641605.