Refund & Cancellation Policy – Indian Empire

Last Updated: 5th December, 2025

We aim to provide the highest quality garments to our customers. If you are not fully satisfied, please review our Refund & Cancellation guidelines below.

1. Order Cancellation

  • Orders can be cancelled within 2 hours of placing the order by contacting our support team.

  • Once the product is dispatched, cancellation is no longer possible.

2. Return Policy

We accept returns only if:

  • The product is damaged or defective.

  • The wrong product or size was delivered.

Return window: Within 7 days of delivery.
Returned products must be:

  • Unused

  • Unwashed

  • In original condition with tags

3. Refund Policy

Refunds are issued in the following cases:

  • Cancelled orders (within allowed time)

  • Approved product returns (damaged, incorrect item)

Refund Timeline:
Refunds will be processed within 5–7 business days after inspection of the returned product.
Refunds will be credited to the original payment method used during purchase.

4. Exchange Policy

Exchanges allowed for:

  • Size issues

  • Wrong product delivered

Exchange depends on stock availability.

5. Non-Refundable Items

We do NOT accept returns or refunds for:

  • Clearance sale items

  • Products damaged due to customer misuse

  • Used or washed clothing

6. Contact for Return/Refund

To initiate a return or cancellation:

  • Email: info@indianempire.co.in

  • Phone: +0421 4444 478

  • Address for return pickup: 11, TN Colony, RA Puram, Tirupur – 641605.